Great Customer Service Monday, November 29, 2010

Recently, my colleague and I made one of our bi-monthly training trips to California. We considered it a "normal trip," until something began to happen that quickly caught our attention: terrific customer service.

We have made this trip so many times we have our routine down. She picks me up on the way to the airport; we park, go in and immediately are able to go our gate thanks to Alaskan Web Check-in. For you who haven't tried it, I urge you to go to your airline's website, enter in your confirmation number and print out your own gate pass. There's a special line for you to go to get your bags checked. We have yet to run into anyone helping us at the baggage check-in who is not only efficient, but also very upbeat.

At the airport we headed to our rental car...Dollar Rent a Car in this case. We checked in, got the keys and went to our car. Our first response is to put our luggage in the trunk. Only this time, we could find the keyhole to open the truck. Like I said, we had no wine and were beginning to think we had lost our grip on the world around us. I went to the attendant, he grinned and said, "Oh, a number of the new cars do not have keyholes now, you have to use the release inside." He walked over to help us.

We get in the car and the key doesn't work. Hmmmm. An attendant saw our plight, checked the numbers on the key and said "This is the wrong car, they wrote the wrong number on your rental slip. Here let me go get the correct one for you." He drove the car right in front of where we were and graciously transferred the luggage to the new one. We settled in, smiled and said, "Hmmm, there seems to be a trend on this trip."

We arrived at our hotel The Adlon in San Jose. As soon as we walked in the door the receptionist said, "Welcome, Ms. Condon. Great to have you back again." This was only our third stay there and they were all a month apart so we were impressed. Noticed I said we were impressed "They used my name."

The hotel has a dining room where guests eat breakfast and dinner-all part of your room rate. The chef comes out personally to greet you as you are seated. He explained that he had both Cod and Pork loin on the menu tonight. He said, "I remember you ladies are adventurous and last time I gave you small portions of both because you enjoy fine food. I suggest the same tonight." Now how could we turn that down?

Near the end of the meal, he looked at me and said "I took tiramisu out of the freezer just for you." He had remembered that was the one dessert that I said that I truly enjoyed.
I'm not sure who was smiling he or I more.

We went up to our rooms, settled in and talked about how gracious everyone had been during the whole trip. Then we started talking about more customer service stories.

RETAIL SERVICE

My window needed a fresh look, so I bought drapes from Bed Bath and Beyond at our local Vancouver store. The clerk was extremely gracious and checked to see if any other store had another one, just in case that, indeed, I need it. He found out that Beaverton store had two in stock.

When I got home, it was apparent I did need the third one. I called the Beaverton store and Justin at the other end was great. He said "Yes, we have it, and you know what, the manager is coming over today, I'll send to the Vancouver store with him." At the end of the day, Justin called to say, "Ms. Condon, I'm sorry the manager didn't come over today. I will put it in the mail first thing in the morning." Now that's customer service.

TRANSPORTATION SERVICE

Finally, my daughter and her significant other were here for a visit from Brussels, Belgium. We were out and came home to a message from our Vancouver train station. Ms. Condon just calling to tell you that the 4:30 train is running three hours late. I suggest your guests come down and exchange the tickets at 6:00 and get on the 6:30 train. Now that's customer service.

Notice it didn't take much effort on anyone's part to do the things I have talked about, yet notice how good I feel about it. I'm proud to give them a little publicity because they were "caught in the act" of being helpful.

When are we going to learn that good customer service and business communication is truly all about "the little things?"




Kathy Condon is an Executive Coach Certified in Performance Coaching-Positioning Others for Success." Globally Certified Career Facilitator (GCDF), Speaker and Trainer. She is an expert on business communications and regularly speaks and trains on building relationships, including Intergenerational Communications in the Workplace.

Kathy also has a contract with the State of California State Department of Mental Health and Department Of Rehabilitation -- teaching people who work with people with disabilities how to talk/work with the business community.

Networking--Connecting People --- two-hour CD provides over 100 simple tips to make your next networking meeting more enjoyable and profitable.

Her presentation style for her keynotes and trainings are in demand for she presents with humor, storytelling and provides concepts that are easy to implement.

Sign up for Weekly Wisdom--A Positive way to start your week. http://www.kathycondon.info (360) 695-4313 kathy@kathycondon.info

Magics..., more in http://www.funworld.be/ Sunday, November 28, 2010

Magics..., filmed by Thaddeus Hutyra, www.funworld.be



http://www.youtube.com/watch?v=hKtStcQdo3U&hl=en

Create Tasteful Gift Baskets From the Dollar Store Wednesday, November 24, 2010

'Tis the season for frantic holiday shopping and credit card meltdowns. Or not. We do have a choice. We can surrender to the worry that this year's gifts should measure up to the bounty of Christmas' past or we can relax and realize that even Santa will have to tighten that iconic black belt of his for Christmas 2009.

Maybe it's clichéd, but it really is true that it's the thought put into a gift and not the price tag, that matters most. Making your own gift baskets is a terrific way to offset cost while personalizing a present that your recipient will truly appreciate.

The following suggestions are just that, suggestions. There are as many ways to put together presents, as there are people to give them to. So take a gander at these ideas to get you thinking about what the dollar store can do to help relieve both your stress levels and the strain on your wallet.

We'll start with a perennial favorite, the ever-popular spa gift. Maybe you know a mom or grandma somewhere who loves to soak in the bathtub. This is just the ticket. Include a bath fizzer, a three-pack of scented soaps, a loofah bath sponge and a scented candle. All together, this particular combination cost under $6 to make and that price includes an attractive wire and plastic container. All it needs now is some basket wrap and a pretty ribbon to complete it for gift giving.

Mmmm, chocolate! A tray of tasty treats is just the thing for those who like to exchange gifts between families. The total cost of this gift, including a metal Christmas tray to sit it on, is around $11.

Include something for everyone, for example, four individually sized Hersey's chocolate packs, a chocolate chip cookie in an embossed tin, some Belgium truffles, a box of chocolate-coated cookies and some After Eight chocolates. Use some wrapped pieces of Belgium chocolate that come in a bag of 11 pieces for $2 and scatter the balls and bells around the tray to fill in gaps. Then add a couple of jingle bell ornaments, just for fun. The ornaments cost $1 for a pack of four large ones. Don't forget to add a little tape in concealed spots to keep everything in place before you cover it in basket wrap.

Here's something that would make a nice hostess gift. Start with a small silver-colored tray. Tape a paper Christmas doily onto it and add two wine glasses, one standing and one laying down. Position some cocktail napkins between the glasses and put some After Eight mint sticks to one side of the upright glass. A flat reindeer ornament leaning up against the napkins, add a little holiday sparkle. Each piece here was only a buck, even the After Eights, so this gift cost only $6.00.




Marlene Alexander is a freelance writer and dollar store diva. She writes tips and ideas for home decorating using only items from the dollar store. http://www.dollarstorestyle.com. Marlene is also the author of an Ebook, Christmas - Dollar Store Style, http://www.dollarstorestyle.com/christmas-dollar-store.html which shows you how to decorate, entertain and give.

To Brussels Sunday, November 21, 2010

Small Belgium is an embodiment of the Old Europe with its cozy cities, small houses and quite life rhythm. It's a country with great cultural heritage, architectural monuments, and delicious national cuisine.

Brussels is a capital of Belgium and with its population of about 1 million is a relatively big city. It's a cultural and political center of the country. Brussels is called "main gates" to the country. Here cross all the main routs inside the country and abroad.

The name of Brussels means "marsh city". The first settlement was founded here in VI century on the way between Cologne and Bruges. During Hasburg rule it was the capital of the Spanish Holland. In XIX it became the capital of the independent Belgium.

Nowadays Brussels is mainly a city of businessmen and diplomats, a headquarter of European Union and NATO, it an interesting place for tourists too. It's luxurious, cozy and historical city. The center of the city can be divided into two parts - Upper and Down. Upper town is full of broad boulevards and magnificent buildings. In contrary, downtown presents a labyrinth of narrow medieval streets around one of the most beautiful squares in Europe - Grand Place.

Almost all the attractions are situated within four blocks. Here you can see one of the most unusual and discussed fountains of the world - "Peeping boy", visit numerous museums devoted to the history, art or something else. Various shops offer the most traditional Belgian souvenirs - chocolate and lace.

Brussels is a bilingual city - both French and Flemish are in use. In fact the French is used mush wider, but nevertheless all road signs and signboards should be duplicated.

On the outskirts of the city raises Atomium - a sophisticated structure covered with the aluminium panels. From its top on approximately 100-meters height opens an unforgettable panorama of Brussels and its suburbs. This building was established for the international fair of 1958 and symbolizes the structure of atom.

City hall building appeared in XV century - it took almost 50 years. A century later Royal palace was created. Now it houses municipal museum. Saint Michael is considered to be a saint patron of Brussels - its statue crown the spire on city hall roof and the most respected temples in Belgian capital is Saint Michael's Cathedral.




For booking a hotel in Brussels, please, go to Brussels hotels page.

For booking a hotel in any other city, please, go to Hotel reservation site.

Caravan And Motorhome Campsites, What Makes The Perfect Site? Friday, November 19, 2010

As I write this I am sitting in the awning of my ageing Eccles Amethyst caravan. It is the caravan that my wife and I bought in 2001 when we decided to live in the French Alps for a winter ski season. We never meant to become caravan enthusiasts, but here we are for the sixth time in our favourite camp site on the Costa del Azahar in Valencia, Spain. I am not going to reveal the exact name of this camp site as I do not want to spoil one of the many reasons why we love it here. If you do need to know, contact me at ricklomas.com and I will tell you.

Location

Well it certainly is not perfect, it is 0.5km to the nearest beach, but that is a pebble beach that my daughter does not really like, "too hard", she says. The nearest sandy beach is 4km. There is the very scary N340 road right next to it with trucks thundering up and down all the time, but to be honest we do not really notice the noise, it is all hidden away from us. There are three excellent supermarkets within 'spitting' distance and there is a busy town just 4km away.

The camping pitches

There are lots of great size pitches (parcelas) each surrounded by hedges and palm trees, each pitch has 6A mains hook up and a small stone sink so that you do not have to carry any water from the water supply. The ground is level and covered with small stones. You can easily manoeuvre a caravan or motorhome into the pitches and you can specify sun or shade. If you do not have a caravan, you can rent one of the wooden chalets very cheaply too.

Toilets and washing facilities

There are two toilet and shower blocks. The toilets have seats and toilet paper, quite rare for a Spanish campsite. The showers are hot at all times of the day. The sinks all have mirrors and liquid soap. The cleaning lady seems to hover about all day keeping them immaculate.

The bar and restaurant

At the time of writing a pint of St Miguel costs 1.50EUR and you can have a slap up meal for 2 for just 30EUR, unbelievable! There is even a free wireless internet connection or if you do not have your own computer there are two PCs that are just available to use. Brilliant!

The swimming pool

A 25m pool and smaller baby pool is open from Easter until November, it is not heated, so can be cool sometimes, but is thoroughly refreshing when the sun is baking down.

The ambiance

Well, like any bargain priced European camp site, out of season it is full of retired folk from Britain, Belgium and Holland who are escaping the grey wet miserable weather at home to have a long rest in the sun. We have got to know people here who stay here for 8 months of the year and everyone is very chilled and laid back. It is never too busy and I have never complained about it being too quiet either.

The price

We have always found staying here to be cheaper than staying at home. At the time of writing (which is 'low season') a 'parcela' with 6A electricity for a caravan plus car or motorhome is 10.70EUR/per night if you stay for more than 8 days. No problem there, the first time we came here we booked for 3 nights, but stopped for 5 weeks!!




Rick Lomas lives in Serre Chevalier in the Southern French Alps. Rick is putting together a new site at the moment http://www.worldtraveldirect.co.uk where he is encouraging authors to get in touch and make contributions to the site by blog entries, photos and videos, see the site for more details. Rick is also currently working on various websites selling mortgage protection insurance, as an affiliate for British Insurance.

Vadeia Mundo Vadeia 2010 Thursday, November 18, 2010

We like to inform you that th 4th edition of Vadeia Mundo Vadeia - Liga Mundial Da Camaradagem will take place in the city of Prague - Czech Republic.The reason for the change in location is that the sleeping-accommodation of Don Bosco, wwhich we have used in the previous editions in Ghent - Belgium, will be occupied by the Catholic Church in the period of the event (Easter 2010). Prague was selected by the organization for its excellent structure of sleeping-accommodations and training rooms. What the quality and success guarantees of Vadeia Mundo Vadeia. Thanks in advance for your understanding and we count on everyone's participation. Vadeia Mundo Vadeia is the name of the international capoeira event, that already took place three years in a row in the city of Ghent -Belgium, during the Easter holidays. The event brings together, the capoeira angola, capoeira regional and contemporânea, besides other afro-brazilian manifestations. Allowing a true miscegenation and unification of the art as a whole. Vadeia Mundo Vadeia configures itself as a partner of the capoeira masters, public institutions and those who seek to enable the most durable way to transfer the civilizing values of Brazil, via popular culture, abroad, with the prospect of expanding the margin of camaraderie and to promote a culture of peace among people. The fourth edition is expected to happen in the period of 02 and 05 of April 2010, in the city of Prague - Czech Republic. Prague is the capital and the ...



http://www.youtube.com/watch?v=IS_MPWFx1xk&hl=en

How a Governor Stopped the Beet Sugar Industry in Its Tracks Sunday, November 14, 2010

Historians generally agree that Michigan Sugar Company constructed the first beet sugar factory built in Michigan in 1898 in Essexville, a suburb of Bay City, Michigan. It isn't entirely true. The first beet sugar manufactured in the United States occurred simultaneously in the states of Massachusetts and Michigan in 1839. The earlier Michigan effort preceded the Essexville endeavor by sixty years but was doomed to failure when a future governor declared that Michigan was unsuitable for growing sugarbeets.

By the 1830s, the new European practice of extracting sugar identical to cane sugar from beets had captured the interest of like-minded small groups of investors in Pennsylvania, Massachusetts, and Michigan. The latter group took the name "White Pigeon" after the town in which the company was organized when establishing the White Pigeon Sugar Manufactory.

The Michigan and Massachusetts enterprises predated the construction of factories in Michigan beginning in 1898 that today provide a direct annual contribution of approximately $298 million to the Michigan economy. Adding the indirect effects, the total contribution to business activity approaches nearly one billion dollars annually. Those first factories averaged a modest five tons of sliced sugarbeets per day, an amount processed in less than sixty seconds in today's modern factories.

Early experiments in sugarbeet processing in America were directly related to the formative stages of a bold new economic paradigm taking root in Europe-one which held that commerce and free trade between nations might generate more revenue for governments and more prosperity for the governed than simple taxation. For commerce to demonstrate its superior power as an economic driver, governments dissolved two pivotal institutions, protectionism and slavery.

The realization that commerce could replace taxation as the fount from which governments would draw their means of support did not, however, come without a price. The price was war, actually a series of wars that began with the American Revolution and ended with the American Civil War. The leaders of America's Sons of Liberty, those who first raised the specter of war against England, were men engaged in commerce as traders, warehouse owners, bankers, and lawyers. Their goal was to put an end to trade practices that favored England to the disadvantage of the colonies and to taxation that either limited or prohibited trade. The French Revolution, hard on the heels of the American Revolution, similarly began as a tax revolt before blazing out of control into a bloodbath that turned that nation's aristocracy into fugitives from the guillotine.

When presenting the Declaration of Independence, the thirteen colonies listed among injuries experienced at the hand of King George III "... cutting off our Trade with all parts of the world" and "imposing Taxes on us without our consent." The obstacle to fair trade was protectionism, a practice whereby a country uses tariffs or import quotas to shield its internal commerce from competition by more efficient producers.

Protectionism became a pervasive practice in England in the mid-seventeenth century. At that time a series of parliamentary acts controlled trade by decreeing that only British-owned vessels would convey imported goods from Asia, Africa, and America. Worse yet, the British Navigation Act of 1660 specifically prohibited the colonies from shipping tobacco, sugar, cotton, and other named products to any country other than England.

The American colonies had enjoyed a flourishing trade in the enumerated goods with a number of countries, and strict enforcement of these acts would have caused economic ruin. Fortunately, because England lacked sea dominance, its bark was worse than its bite. In addition to financial losses experienced by the colonists, was the idea that the British could so severely affect the fortunes of nearly two million people in the colonies. It rankled. Nonetheless, in succeeding decades England enacted a succession of additional trade suppression measures, including laws that outlawed the export of corn to England, sharply limited the production of some goods outside of England, and prohibited entirely the manufacture of steel in the American colonies.

The harshest suppression on colonial trade was the Molasses Act of 1733, a law that placed prohibitive duties on molasses and sugar deliveries from the French West Indies to the colonies. The measure held potentially dire consequences for the New England colonies where prosperity relied upon the importation of those commodities. Had England the sea power to enforce the act, the colonies would have been left without a market for the flour, lumber, and fish that was exchanged in trade with the French West Indies. America's war of independence and later the War of 1812 (called by some, the war for "Free Trade and Sailors Rights") ultimately broke the stranglehold of British protectionism.

One further obstacle to the realization of international fair trade remained. That was the institution of slavery. If governments were to achieve the goal of securing recurring revenues from the manufacture and sale of products-sugar for example-then slavery would have to go the way of protectionist measures.

Those who operated sugar plantations in the world's tropical and subtropical regions held a marketing advantage in that the labor-intensive process of planting, harvesting, and manufacturing sugar was provided without labor cost other that which was associated with acquiring and maintaining slaves. The terrible human cost notwithstanding, from the point of view of an economist slavery retarded technological advancement of every kind and thus deterred the establishment of sugarbeets in the northern latitudes of Europe and North America.

On the European continent, a twenty-two year struggle between France and England that began in 1793, during which each tried to starve the other of foreign trade, showed the wastefulness of protectionist policies. It was that struggle, however, that gave sugarbeets the opportunity to climb onto the world stage when, in response to an embargo, France began to extract sugar from sugarbeets which until then had been confined to laboratory experiments. For the first time in world history, sugar, the only commodity that grows with equal success in both temperate and tropical regions, could cleanse itself of the twin blemishes of protectionism and slavery. Europeans, having learned during the Napoleonic era, the disadvantages of depending upon imported cane sugar, adopted with enthusiasm the new sugarbeet technology.

Attracted by reports of new settlers that sugarbeets had gained popularity in France, some Pennsylvania investors headed by James Ronaldson organized the Beet Sugar Society of Philadelphia and in 1830 sent James Pedder to France to study the industry. Pedder subsequently shipped six hundred pounds of seed for distribution to farmers near Enfield, Pennsylvania, where for the first time in American history, the sugarbeet was grown. Nonetheless, while Ronaldson and Pedder vigorously promoted the idea, they were unable to develop a sufficient number of adherents to support a manufacturing process.

In Massachusetts, attorney David Lee Child acquired a farm in Northhampton which became the nucleus for the sugar factory he organized in partnership with others. Child visited Europe in 1836 to study the sugarbeet industry. He came away from the experience filled with enthusiasm that led to the founding of the factory in partnership with Edward Church and Maximin Isnard, an early developer of the beet sugar industry in France. Child, however, was handicapped in his effort to persuade prospective investors of the promise he had seen in the European sugarbeet factories because of a reputation for personal improvidence. For an income, he relied upon his wife, Lydia B. Child, at the time the country's foremost woman author who was noted for penning, in addition to more serious works, the still popular poem that begins "Over the river and through the woods to grandfather's house we go." Equally troubling was his altruistic preference for defending clients who could not pay a fee--not to mention a six-month stint once spent in jail on a charge of libel.

Perhaps of greater concern to potential creditors was Child's inclination to take up causes that were ahead of the times or in opposition to public sentiment and then meld these social concerns with his business interests. He fought on the side of Spain in that country's war with France, opposed ill treatment of Native Americans, and protested the annexation of Texas. More pertinent to Child's promotion of a sugarbeet enterprise, both Childs made known their ardent opposition to slavery and in public speeches, writings, and personal actions amply demonstrated a determination to help dismantle an evil system. Child aimed to secure the freedom of slaves in the South then take them to Massachusetts where he would employ them in his sugar factory, thus relieving the North's dependence on slave-labored cane sugar while at the same time providing a means of independence for freed slaves. Confidence in the Childs couple withered. Lydia's brilliant writing career dived into oblivion; David's less spectacular presence in the business community became unwelcome.

David Lee Child's inability to secure financial support caused the Northhampton sugar factory to close after two seasons of operation. Eventually Child authored a technical book on sugar manufacture, corresponded with other Americans who shared his interest, proposed a school in which he would train technicians, and in 1839 won a silver medal at the Massachusetts State Exposition for the first manufacture of beet sugar in the United States, having produced thirteen hundred pounds of sugar.

The Northhampton factory, short of capital and a credible manager, struggled for two years before closing its doors forever in 1841, ending the dream of David Lee Childs and those who had come to depend upon him. Childs' struggles rung a familiar note in Michigan where investors sought to found an industry that would enjoy success similar to that enjoyed by the French. The White Pigeon firm announced the Niles Intelligencer, that it would commence operations on March 14, 1839, confidently promising the availability of sugar for coffee the following morning.

Michigan achieved statehood in January 1837 and immediately found itself in desperate need of an economic underpinning. A tripling of the state's population between 1830 and 1834 caused by the westward movement of New Englanders created new demands for economic activity, demands that would not be met by the state's primary industries, agricultural, mining and fur trapping. It cast about for new industries. One which was showing great potential in Europe was the manufacture of sugar from sugarbeets.

In its 1838 session, the Michigan legislature adopted a bill introduced by Representative Thomas Gidley of Jackson that provided a bounty of two cents for each pound of sugar manufactured from beets in Michigan. The bill was the first of its kind in the United States. (Sponsorship of private industry with public funding was a common practice adopted by several states but would fall into disfavor in a later era and regain favor in still another.) The House of Representatives' Agriculture and Manufacturing Committee placed Gidley's bill under consideration.

The committee's report stated:

The manufacture of sugar from the beet, has for many years past been considered a subject of great importance, and has directly or indirectly received governmental patronage, from many of the governments of the old world, but has not, until within the last few years excited much attention or interest in this country, from the impression that in the manufacture of sugar, the beet could not come in successful competition with the sugar of the south. Recent experiments, however, in the middle and eastern states, fully demonstrate that such an impression was an erroneous one.... The Committee, from their acquaintance, with the nature of the soil and climate of this state, and from their experience in the growth of the beet, do not hesitate to express the opinion, that no part of the United States, or perhaps of the world is more favorable to the growth of the raw material for the manufacture of beet-sugar, than the greater portion of the state... [Since it is our aim] to be as independent of the other states or countries as possible, and liberally to encourage the agriculture and manufacturing interests of the state...[support is advocated]."

Stimulated by the support of the legislature, investors Chapman Yates, Samuel Chapin, and several others formed the White Pigeon Beet-Sugar Manufactory, the only manufacturing firm of its kind in the United States with the exception of David Lee Child's Northhampton, Massachusetts, factory.

White Pigeon lies on the edge of a vast prairie in St. Joseph County, a few miles north of the Indiana border. In 1837, the year of its formation, White Pigeon was a stopping off point for Indians traveling to Chicago for distributions of treaty goods. Its name honored an Indian chief named Wahbememe, or White Pigeon, who had run several miles on foot in 1830 to warn settlers of an impending attack by an unfriendly tribe, thus saving them from certain destruction. The effort cost him his life. He collapsed from exhaustion and died at the feet of those he had saved.

The nearby prairie supported an abundance of whatever farmers decided to plant: corn, wheat, oats, and, during the years 1838-1841, sugarbeets. Proximity to the rapidly developing Chicago market assured success for farmers and manufacturers. For that reason, many small manufacturing firms would eventually set up shop in or near White Pigeon.

Lucius Lyon, an early observer of the beet industry, believed the White Pigeon experiment relied upon technology expounded by Count Jean Antoine Chaptal (1756-1832), former president of the French sugar commission. If so, the technology was twenty-five years out of date in 1839 when the White Pigeon Sugar Manufactory was constructed.

In 1839, the White Pigeon investors sent John S. Barry to Europe for the purpose of studying and reporting on the prospects for sugarbeets. He visited a number of factories in France, Belgium, and Germany during which he collected information about operating costs, sugar recovery, and the political climate in those countries. An attorney with a reputation for thorough attention to detail, Barry appeared to be ideally suited to the role of investigator. To his credit, this reputation would lead the people of Michigan to elect him governor in 1842. The future governor's lack of business experience, however, and his complete lack of prior knowledge about the properties and economic potential of sugarbeets, put him at a disadvantage when interviewing French sugar manufacturers-with whom he spent the greater part of his time-including many who had become dispirited by the political clout of cane sugar importers who had gained political ascendancy in France. Barry arrived in France at the very moment the French beet sugar industry was confronting governmental pressure to cease domestic production of beet sugar in favor of slave-produced cane sugar. By 1836 there were 436 factories in operation. This alarmed the importers of cane-sugar and led to legislation which was unfavorable to beet sugar producers. This legislation caused the abandonment in 1837 and 1838 of 166 factories. Beet sugar production in France continued to be spasmodic until 1873.

Barry approached his task much in the manner of the cautious attorney taking depositions on behalf of a litigant. He compiled careful notes and wrote memorandums even before leaving the factories he visited and interviewed those he met with the aid of written interrogatories prepared in advance. To his credit, he collected ample information about the operating costs, sugar recovery, and the political climate of the countries he visited. The use to which he put it is another matter.

In forming his opinion, Barry assumed conditions and experiences in Europe would transfer to America in whole. For example, he gave no credence to lower land and labor costs then prevailing in America and assumed the French answered his questions with the candor equal to his own. He did not consider that those who advised him had little or no information about America's markets, agriculture, or economics, nor did he seem to realize that those advisors, burdened with competition from cane sugar, saw little need to give encouragement to prospective competitors. Unlike David Lee Child who had visited the European factories three years earlier when conditions were more favorable to French sugar manufacturers and returned home in a state of great enthusiasm, Barry returned from his visit disheartened.

Perhaps Barry was unaware that hundreds of sugarbeet factories had sprung up like wildfire across Europe in the quarter century preceding his visit with locations in every European country except Norway. Similarly, he seemed unaware that in each of the countries hosting factories to process the new crop, the climate, terrain, soil conditions, and cultural appetites of the people were remarkably similar to features found in Michigan. Barry solemnly entered into his notebook as gospel, viewpoints that would doom the new Michigan industry at birth. His report, conveying the advice of his French counselors that sugarbeets were unworthy of the time and investment of Michigan farmers, was devastating.

Although there was an outcry in opposition to John Barry's opinion during which many suggested that productivity in America was greater than in France and that Barry had been duped, investors and farmers lost heart and set aside their dreams. An economic depression (described as a "panic" in the public media of the day) beginning in 1837 increased investor caution and shriveled the nation's money supply. The least cloud of doubt chased money away from new ideas. The future governor met accusations that the Europeans hoodwinked him by showing compassion for his detractors. In reply, he wrote, "It is possible, though not probable, that I might have been imposed upon and deceived by those engaged in the business of making sugar, of whom my inquiries were made, and from whom my information was obtained. I think, however, that such was not the fact, as the information obtained at one establishment was always in the main, of a character similar to that obtained at another."

An earlier decision by the owners of White Pigeon Sugar Manufactory to employ outdated French machinery reinforced support for Barry's opinion that sugarbeet factories in America would fare badly in any effort to compete with cane sugar. The absence of trained technicians added considerably to the factory's poor performance, with the result that it tended to produce a large amount of molasses but little crystallized sugar. Molasses is a byproduct of beet sugar manufacturing. A processed sugarbeet results in some sugar, some pulp (The remains of the sugar beet after the sugar has been separated.), and some molasses. The molasses represents all the impurities present in the beet when it arrived at the factory's door plus actual sugar that escaped during the process only to end up in the molasses tanks. Even a well managed factory will experience high ratio of sugar lost to the molasses stream resulting in a sugar content of 50% in the molasses. A poorly managed factory will allow much more sugar to enter the molasses stream, thus causing the molasses to have a high purity. Its brackish nature caused by the presence of salts makes it unfit for the human palette but ideal for cattle. The molasses found in the kitchen cupboard is blackstrap molasses, produced as a byproduct of cane sugar.

John Barry noted that the molasses was not "tolerable to the taste", an observation that betrayed his lack of understanding of the beet sugar production process. Had he but asked, his French advisors would have revealed that molasses had an outlet as livestock feed.

One year after the Michigan legislature approved the sugar bounty, Samuel Chapin, who in addition to serving as an officer of White Pigeon Sugar Manufactory also served as a legislative representative from St. Joseph County, sponsored a bill to loan five thousand dollars to the struggling company. The measure was referred to a select committee of which Chapin was named chairman. The committee reminded the legislature Michigan was committed to ventures in economic development, including agricultural experimentation, and that the White Pigeon effort would establish, once and for all, the practicability or impracticability of sugarbeets in Michigan. The proposal passed both houses but conditions were attached that would make it highly unlikely the loan would ever become reality. The first of the conditions was that the company secure a mortgage in an amount equal to twice the value of the loan. Second, the appropriation would occur only if in the opinion of the State Superintendent of Public Instruction it would not lessen sums distributed among the state's school districts. The probability of the state granting the loan, especially during a period when Michigan was still in the grip of the 1837 financial panic, was on the far side of remote. Despite failure to receive state assistance, the White Pigeon company, having started at exactly the wrong time, with outdated equipment, a lack of technical knowledge, and too little capital, held on for two years.

When the doors closed forever in June 1841, concluding an experiment that met a fate made even more ignominious by the fact of the White Pigeon Sugar Manufactory became a lost chapter in the state's history. It would not again come to the public's attention until 1939 when the Detroit Free Press made passing mention of White Pigeon in its "A Hundred Years Ago" column, where it was observed that the company had opened its doors a century before. A sugar executive of the day, astounded by the account, immediately wrote the Free Press, suggesting an error and that to his certain knowledge no sugar company existed in Michigan until 1898.

Sugarbeets would have their day but that would come only after all those who had struggled to make the industry a reality had passed from the scene.

By 1841, when Michigan farmers were casting about for anything that could serve as a cash crop (including a short-lived scheme to process cornstalks for sugar production), another crop emerged that would hold the attention of investors for nearly three-quarters of a century. The crop was timber and for the next fifty-nine years pushed all thoughts of beet sugar from the minds of investors. It wasn't until lumber petered out toward the end of the century that Michigan once again expressed an interest in sugarbeets, an interest that would result in the formation of a credible industry that continues to thrive more than a century later. The Michigan Legislature, acutely aware of the need of industry to replace lumber, in 1897 passed Act Number 48 which provided a bounty of one cent for each pound of sugar produced in Michigan from sugarbeets. Although the bounty would have a short life after failing to overcome legal hurdles, it succeeded in sparking the founding of an industry that still serves the people of Michigan.

Copyright, 2009, All Rights Reserved




Thomas Mahar served as Executive Vice President of Monitor Sugar Company between 1984 and 1999 and as President of Gala Food Processing, a sugar packaging company, from 1993-1998. He authored, Sweet Energy, The Story of Monitor Sugar Company in 2001, and Michigan's Beet Sugar History (Newsbeet, Fall, 2006) and is a two time winner of writing awards from the Southwestern Writers Conference for his work with historical novels set in the South and Southwest during the War Between the States era.

Gifts For the Mother - Some Innovative Ideas to Treat the Special Woman in Your Life Saturday, November 6, 2010

When you are choosing gifts for the mother, it is important to keep in mind that while receiving the gift your mother should feel that you care about her deeply and you want to make her feel special. Just to give you an idea, if you gift her something in her favorite color, it tells her that you think enough of her to remember such minute details about her. Not only your mother, if you want to build a special bond with your mother-in-law, it is important to keep in mind her interests while choosing gifts for mother in law. Below mentioned are some innovative ideas to treat these special women in a special way.

o If your mother loves knitting, then gifting her knitting kit or her favorite wool would be a good idea.

o If she is a creative artist, then she would appreciate a sketchpad with some watercolors.

o Whatever be the occasion, flowers are women's best friends (after diamonds). They are also the best feel-good gifts for mother to be (apart from baby quilts, scrapbooks and diaper showers) during pregnancy. You can make your mother feel special by giving her a colorful bouquet of her favorite flowers.

o If your mother is a pet lover then she would really enjoy an item related to a particular breed of cat or dog [that is of course if she has a pet at home!]

o If she loves to decorate her house then gifting her different types of candles would be great idea to warm the living room in chilly winter evenings.

o If you really want to gift your mother a classy and special gift then gift baskets filled with custom selected luxuries that she will love would be one of the best gifts for the mother. Following are some suggestions for items to create the gift basket with:

1. Generally all women love to have a cup of hot steaming tea or coffee in the afternoon. You can assemble some of the finest brands of tea and coffee in different flavors with cookies to go along. You can create a similar basket with boxes of some special coffee. Include a coffee mug or a tea cup that says "World's Best MOM".

2. If your mother loves to eat fine Belgium or Swiss chocolates or imported cookies or dried fruits then this is one of the tastiest gifts for the mother. If she is a wine lover, then you can also include a bottle or two of wine to make the basket more attractive.

3. If you want your mother to relax with luxurious bath and body treats then gift her spa basket. This basket can contain all those things that make her personal spa experience the most special one. Try aromatic candles or musical CD to offer her a relaxing treat.

Gifts for the mother have to be something that she may not buy for herself. By giving her those special gifts you will make her feel that she is important.




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Antwerp, Belgium: Carlton Antwerpen Thursday, November 4, 2010

This video from CarltonAntwerpen in Antwerp is brought to you by Eurobookings.com to make your hotel selection decision easier. Here, you can get a better idea of room types, the lobby, exterior and interior of Carlton Antwerpen to provide you with information before you make a reservation. Book a room here through Eurobookings.com to receive up to 75% off! www.eurobookings.com Eurobookings: Your European Hotel Specialist



http://www.youtube.com/watch?v=5CQw0MLMEYM&hl=en

The History of Airsoft Tuesday, November 2, 2010

Airsoft is a contemporary sport based in combat and tactical warfare. It is a leisure pursuit where players eliminate enemies by hitting each other with rounded non-metallic pellets using an air gun. Air Guns or Airsoft guns are usually powered by a manual spring-load, gas or sometimes electrically powered gearbox.

Members of airsoft organizations systematize an engagement whether in an indoor or outdoor event committed to airsoft combat zone to play different games in a variety of interim skirmishes, military simulations, battle scenarios and even historical battle re-enactments.

Military warfare on the combat zone often includes the employment of military tactics and fighting methods to accomplish missions set in every game. The use of different types of military weaponry fabricated as replicas of the real tactical gears, firearms as well as accessories use in contemporary armed services.

Airsoft games started late 1950s particularly in East Asia, exactly in Japan. During that time, Japanese laws were strict that it is hard to possess a firearm; however, airsoft enthusiasts found a legal alternative to owning a gun in order for them to pursue and enjoy their passion. Until then airsoft became so popular in the said region following countries like China, Taiwan, Japan, South Korea, Macau, Hong Kong, Indonesia, and the Philippines. Airsoft pistols, guns and their accessories and upgrades were also manufactured in these regions.

The game, also gaining popularity in western front as the likes of United States, United Kingdom, Germany, Canada, Finland, Italy, Belgium, Austria, Switzerland, Lithuania, Poland, Ireland are joining the bandwagon of growing airsoft enthusiasts. Dutch players visited these counties for the playing experience as the game is banned in Netherlands.

During the 1990s, springer kits became so widely available in the hobby stores that it enabled enthusiasts to customize their airsoft guns to suit their needs. Also during that era, Japan developed airsoft guns that gradually replaced the Automatic Electric Guns (airsoft AEG) and at the same alteration on different gun models were introduced.

The first airsoft guns were air powered guns, spring-driven pellet guns and cap-type guns. The Japanese type of these airsoft pistols were of semi-automatic, and spring powered. The pellets were thrusts into the air after the releasing of the spring piston. However, in the cap-type airsoft guns, they are utilizing an explosive cap that mimic a gunfire sound. While in spring driven pellet guns, which is mainly spring-based, was a spring that was used to boost the pellet stuck between two locks that were small and released only as the gun fires.

Only during the 1990s that the United States and the rest of Europe would catch up with the growing popularity of the said sport, and continue to spread all throughout the region. In 2003, the company, Daisy, started to produce airsoft guns specifically aimed for the American market with their brand name as "PowerStrike." Other businesses follow the trail of Daisy and soon came up with the different kinds of airsoft gun to supply the growing market of enthusiasts, local and abroad. A host of different models and prices soon added to the demand on the airsoft gun market.




Alexander Malroy has been playing airsoft for over 15 years. With an arsenal of over 150 airsoft guns, Alex has first hand knowledge of top brands like ICS, Tokyo Marui, Classic Army and Echo 1. Alex is also a certified airsoft gunsmith for airsocom.com and enjoys both fixing, writing about and reviewing any gun he can get his hands on. When not playing airsoft, Alex enjoys spending time with his two dogs Hugo and Abby.

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